1. Information We Collect
We collect the following types of information:
a. Personal Information You Provide
When you fill out contact forms, request an appointment, or engage in services, we may collect:
Name
Email address
Phone number
Demographic information
Insurance information (if applicable)
Health-related details (if submitted voluntarily)

b. Automatically Collected Information
Our website may collect limited data automatically, such as:
IP address
Browser type and version
Pages visited and time spent
Device type and operating system
Referral source (e.g., Google, social media)
This data is used to improve the functionality and user experience of our website.

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2. Use of Your Information
We may use your information to:
Schedule and manage appointments
Provide psychotherapy services
Respond to your inquiries
Improve our website performance and content
Comply with legal obligations
Send important updates, confirmations, or reminders (with your consent)

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3. Protected Health Information (PHI)
Any information you share with us during therapy sessions or in intake paperwork is protected under the Health Insurance Portability and Accountability Act (HIPAA). We maintain strict standards of confidentiality and will not share your PHI without your written consent, except as required by law (e.g., court order, harm to self or others, mandated reporting).

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4. Cookies and Analytics
We may use cookies or similar tracking technologies to improve your website experience. You can choose to disable cookies through your browser settings.
We may use third-party tools like Google Analytics to collect non-identifying usage data. These tools do not access your personal or health information.

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5. Third-Party Services
We do not sell or rent your personal information. We may share data only with trusted service providers who help us operate our website or practice (e.g., secure email platforms, electronic health record systems, telehealth providers), all of whom are contractually bound to maintain your privacy.

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6. Telehealth Privacy
If you receive services via telehealth, sessions are conducted using HIPAA-compliant platforms. We encourage you to use a private, secure location and internet connection for your sessions to protect your confidentiality.

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7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, it is important to note that despite the safeguards, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

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8. Children’s Privacy
Our services are intended for individuals 18 and older or minors with parental/legal guardian consent. We do not knowingly collect personal information from children under 13 without consent.

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9. Your Rights
Depending on your location, you may have rights including:
The right to access your data
The right to correct or update your information
The right to request deletion of non-essential data
The right to revoke consent to communications
To exercise these rights, please contact us using the details below.

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10. Changes to This Policy
We may update this Privacy Policy periodically. The effective date will be updated accordingly. Your continued use of the site or services after changes constitutes acceptance of the updated policy.

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11. Contact Us
For questions about this policy or your personal information, please contact us at:
Healing Haven Psychotherapy
 [2204 Western Trails Blvd, Suite 104, Austin TX 78745]
 [737-231-1507]
 [drfrimpongbrago@gmail.com]